As the Hire Controller, you are responsible for providing an outstanding customer experience to all customers, whether they are at the branch, on the phone, or at customer sites.

Duties include:

Provide exceptional customer service at all times in accordance with our ‘Every Customer a Raving Fan” value.
Assist customers over the phone using the reservation prompt script at the front desk.
Create, update and finalise hire schedules
Co-ordinating customer hire contracts and branch administration
Make recommendations about complementary equipment or products that will support the customer’s needs
Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment,
Maintain a good knowledge of our range of gear to help find the best solutions for our customers.
Process payments in accordance with the creation, cycle billing and completion of hire schedules
Opening and closing the branch as required;
Clean and maintain the branch showroom, yard and storage spaces

About you

Willingness to learn Specialist Product and get hands on with the products.
A team player
Ability to work in a large team environment
Previous experience in a customer service role, and a genuine interest in helping others
A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes
Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities
An interest in mechanics and construction equipment and a desire to learn

Please note: Background/Police Checks will be carried out as part of the recruitment process